Pay

In what ways can I pay?

You can pay online with iDEAL, Bancontact, credit card (we accept Visa, MasterCard and AmericanExpress), Apple Pay, Google Pay and Cryptocurrencies.

Does Lusso have a secure payment environment?

Yes. As soon as you start checking out, you will enter a secure internet environment. This way others don't get the chance to secretly watch. Your transaction data is sent encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.

Does Lusso offer postpay?

Yes. When you place an order, the amount is reserved on your credit card. The actual debit is only made after delivery. That way you pay afterwards.

Why is the payment status on Lusso not correct?

Sometimes it takes a little longer for our website to recognize that you have paid. It can take up to one hour before we receive payments. Check whether money has been debited from your account.

• Has money been debited, but you have not yet received an order confirmation? Then we advise you to wait until the hour has passed. Didn't receive anything after an hour? Then take contact contact our customer service. We can help you quickly using your transaction number. 
• Has no money been debited? Then the payment was not successful. You can then place your order again.

Why is my payment checked?

We always check credit card payments due to fraud sensitivity. We believe it is important to protect our customers against fraudsters.

Why has my credit card payment been declined?

All credit card payments go through a payment check with us. Unfortunately, we cannot share with you why the payment was rejected. We assume your good intentions, of course, but we must keep the control methods secret.

Your order has been automatically canceled and the reservation will expire within 3 working days. Do you still want to receive your order? Then place it again and choose a different payment method.

Why have I not received an order confirmation yet?

Check whether money has been debited.

• If so, we recommend waiting 1 hour. Due to pressure on our payment platform, a payment is sometimes delayed. It can take up to one hour before you receive the order confirmation. Have you not received an order confirmation after an hour? Then take contact contact our customer service. We can help you quickly with your transaction number. 
• Also check your spam box, sometimes your order confirmation will arrive there.
• Has no money been debited? Then the payment was not successful. You can then place your order again.

How do I receive my refund?

We will refund you via the payment method you used to pay. 

How quickly will I be refunded after returning?

Once we have processed your return, we will refund you within 3 business days. How quickly you have the money in your account depends on your payment method.